HouseCanary Privacy Policy

Last Modified on February 8th, 2016


Our Privacy Commitment

Housecanary, Inc. (the "Company," "HouseCanary," "we," "us" or "our") is committed to respecting the privacy rights and concerns of all users of the Company's website (the "Site"), software applications (the "Apps") and services (we refer to the Site, the Apps and the services and the software made available by the Company through the Site and Apps, collectively, as the "HouseCanary Service"). As such, we have established and implemented this Privacy Policy to inform visitors to the Site and Apps and users of the HouseCanary Service how we use and protect the information we collect through the Site and the HouseCanary Service. By visiting the Site or the Apps or using any of the HouseCanary Service, you consent to the Company's collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Apps, the Site and the HouseCanary Service and not to any other website, tablet or mobile application that you may be able to access from the Apps, the Site or the HouseCanary Service which may have its own data collection and use practices and policies.

This policy answers the following questions:

  • What information do we collect about you and how do we use it?
  • Will we share your personal information with third parties?
  • What choices do you have about the collection and use of your personal information?
  • What security measures do we take to safeguard your personal information?

Users of the HouseCanary Service should be aware of the privacy policies set forth below before making a purchase and/or utilizing the HouseCanary Service.



What information do we collect about you and how do we use it?

Types of Information We Collect

Personal information means information that can be used to identify and contact you. You need to submit personal information to access the Apps, the Site and the HouseCanary Service.

To create an account for the HouseCanary Service, we require you to provide certain information to create your profile, including your name, password, certification information, email address and phone number. We may also collect financial qualification and billing information, such as billing name and address and credit/debit card information. Depending on your choices when using the HouseCanary Service, we may collect additional personal information.

In connection with your use of certain HouseCanary Service, we will also collect the personal information of your clients, including, but not limited to, your clients' name(s), loan information, relevant financial institution(s) information and the address of the property in question.

By submitting personal information through the HouseCanary Service, you authorize the Company to use and share this personal information for the purposes identified herein and in connection with the HouseCanary Service, such as preparing and delivering appraisals to those persons on whose behalf you are submitting information (including, but not limited to, Broker Price Opinions and approved financial institutions, real estate companies and other third parties), responding to user inquiries, processing transactions, and making available the HouseCanary Service and their underlying appraisal systems, methodologies and proprietary data indexes and scores.

How We Use Your Personal Information

The personal information you provide to us will allow us to provide the HouseCanary Service to you (including its underlying appraisal systems, methodologies and proprietary data indexes and scores; verify your identity; alert you of new products or services, features, or enhancements to the HouseCanary Service; handle your customer service questions or issues; provide for order processing; request feedback; distribute newsletters; and notify you of promotions, contests, surveys updates, or special offers that we think may interest you). We may also use your email address as part of the HouseCanary Service in sending you messages about the HouseCanary Service and other general announcements.

We keep track of your interactions with us, including but not limited to your activity within the HouseCanary Service. We may use your personal information to respond to requests in connection with your use of any of the HouseCanary Service. We may also use your personal information to contact you when necessary.

We may use the personal information you submit with non-personal information that we have collected in a manner such that the end-product does not personally identify you, your client or any other user of the HouseCanary Service. We may make the personal information you submit non-personally identifiable by either combining it with information submitted by other users (aggregating the personal information you have submitted with the personal information other users have submitted), or by removing characteristics (such as names or email addresses) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use such personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the HouseCanary Service (the "Analytical Data"). You expressly authorize us to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any HouseCanary Service users.

Third Party Privacy Policies

Through the HouseCanary Service, you may be able to link to technology, software and services owned and controlled by third parties (the "Third Party Features"). You may be permitted or required to submit personal information to access Third Party Features. Such use of Third Party Features and submission of information through Third Party Features will be subject to such applicable third party's Terms of Use/Service and Privacy Policy. You agree to look solely to the applicable third party and not to the Company to enforce your rights in relation thereto. When you have clicked on a third party logo or URL displayed on the Apps, the Site or accessible through the HouseCanary Service which links you to any Third Party Features, our Terms of Use (the "ToU") and any other terms and conditions agreed to by you in connection with the HouseCanary Service no longer apply and you must read the terms of use/service and privacy policy of the third party to see how your personal information will be handled on their website.

Cookies

"Cookies" are small bits of electronic information that a website sends to a visitor's browser and are stored on the visitor's hard drive. Like many websites, we may employ cookies in certain areas of the HouseCanary Service to allow us to provide information to make your online experience more convenient. While the Company may use cookies to track your visit to the Apps and/or the Site, this information does not identify you personally and you remain anonymous, even if you have previously submitted personal information to the Company through the HouseCanary Service or otherwise. Third parties whose websites or applications are accessible through links provided through the HouseCanary Service may also use their own cookies when you link to their application, site or service. The Company does not control these third parties' use of cookies and cannot guarantee that they will uphold the same privacy standards as the Company. The Company expressly disclaims any and all liability related to the collection, use or disclosure of information by third parties. You should review the privacy policies of any third party sites that you visit through a link from the Apps, the Site or the HouseCanary Service to understand how these third parties use cookies and the information they collect through cookies. Most cookies are "session cookies" which means that they are automatically deleted at the end of each session. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.

Do Not Track

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.

Third Party Analytics

The HouseCanary Service uses third party analytics software, including Google Analytics, to help us learn about who visits the Apps and the Site and what pages are being viewed.

Log Information

Our servers automatically record information that your browser sends whenever you visit the Apps or the Site or use the HouseCanary Service. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the HouseCanary Service, if any, which HouseCanary Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the HouseCanary Service, to provide customer service and to maintain and improve the HouseCanary Service.

Children's Privacy

We do not knowingly collect personal information from children under 13, or allow them to create an account for the HouseCanary Service. We take children's privacy seriously, and encourage parents to play an active role in their children's online experience at all times.



Will we share your personal information with third parties?

Sharing Your Information

We use your personal information to provide the HouseCanary Service (including appraisals) to you and those persons on whose behalf you are submitting information (including, but not limited to, approved financial institutions, real estate purchasers and investors, and other third parties), to send communications to you about new services, features, or enhancements to the HouseCanary Service that may be of interest to you and to handle your customer service questions or issues. We will also share the personal information we collect from you under the following circumstances:

  • Protection of rights. We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce the ToU or any other agreement, understanding or arrangement between you and HouseCanary, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the HouseCanary Service, or (iv) such action is appropriate to protect the rights, property or safety of the Company, its employees, users of the HouseCanary Service or others.
  • Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company's assets, user information, including personal information collected from you through your use of the HouseCanary Service, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Apps and/or Site.
  • Service Providers. We may share your personal information with service providers (including our affiliates that provide services on our behalf) that we engage for the purpose of processing information on our and your behalf. Additionally, we may partner with other companies to process, analyze, and/or store data, including, but not limited to, Analytical Data. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.


What choices do you have about the collection and use of your personal information?

Control of Your Information

You may update or delete your personal information or modify your account preferences for the HouseCanary Service by accessing the account interface provided through the HouseCanary Service. Please note that if you disable your account, we will keep your email address and submitted content on file and we may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities. In addition, you may not have the ability to remove certain submitted content (including submitted content uploaded as part of an appraisal) once uploaded through the HouseCanary Service. For clarity, once any of your information or other submitted content is included within a completed and submitted appraisal or any other product or service generated by or through the HouseCanary Service, it will not be able to be changed or removed.

Opting Out of Communication from Us

If you no longer want to receive our emails or other announcements, you may unsubscribe by following the instructions provided through the HouseCanary Service. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.

Mediation

You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and the Company will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in San Antonio, Texas with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys' fees, even if you would otherwise be entitled to them.



What security measures do we take to safeguard your personal information?

The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the HouseCanary Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.

Notification of Changes

This Privacy Policy may change from time to time and we will post all changes on the Apps and/or the Site.

Questions? Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at support@housecanary.com.

Terms of Use

Please read the Terms of Use governing the use of the Apps, the Site and the HouseCanary Service.

Need More Information?

Contact us if you have questions or would like to schedule a brief demo.