Last Modified on January 5th, 2018
This policy answers the following questions:
Users of the HouseCanary Service should be aware of the privacy policies set forth below before making a purchase and/or utilizing the HouseCanary Service.
Personal information means information that can be used to identify and contact you. You need to submit personal information to access the Apps, the Site and the HouseCanary Service.
To create an account for the HouseCanary Service, we require you to provide certain information to create your profile, including your name, password, certification information, email address and phone number. We may also collect financial qualification and billing information, such as billing name and address and credit/debit card information. Depending on your choices when using the HouseCanary Service, we may collect additional personal information.
In connection with your use of certain HouseCanary Service, we will also collect the personal information of your clients, including, but not limited to, your clients' name(s), loan information, relevant financial institution(s) information and the address of the property in question.
By submitting personal information through the HouseCanary Service, you authorize the Company to use and share this personal information for the purposes identified herein and in connection with the HouseCanary Service, such as preparing and delivering appraisals to those persons on whose behalf you are submitting information (including, but not limited to, Broker Price Opinions and approved financial institutions, real estate companies and other third parties), responding to user inquiries, processing transactions, and making available the HouseCanary Service and their underlying appraisal systems, methodologies and proprietary data indexes and scores.
The personal information you provide to us will allow us to provide the HouseCanary Service to you (including its underlying appraisal systems, methodologies and proprietary data indexes and scores; verify your identity; alert you of new products or services, features, or enhancements to the HouseCanary Service; handle your customer service questions or issues; provide for order processing; request feedback; distribute newsletters; and notify you of promotions, contests, surveys updates, or special offers that we think may interest you). We may also use your email address as part of the HouseCanary Service in sending you messages about the HouseCanary Service and other general announcements.
We keep track of your interactions with us, including but not limited to your activity within the HouseCanary Service. We may use your personal information to respond to requests in connection with your use of any of the HouseCanary Service. We may also use your personal information to contact you when necessary.
We may use the personal information you submit with non-personal information that we have collected in a manner such that the end-product does not personally identify you, your client or any other user of the HouseCanary Service. We may make the personal information you submit non-personally identifiable by either combining it with information submitted by other users (aggregating the personal information you have submitted with the personal information other users have submitted), or by removing characteristics (such as names or email addresses) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use such personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the HouseCanary Service (the "Analytical Data"). You expressly authorize us to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any HouseCanary Service users.
California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.
The HouseCanary Service uses third party analytics software, including Google Analytics, to help us learn about who visits the Apps and the Site and what pages are being viewed.
Our servers automatically record information that your browser sends whenever you visit the Apps or the Site or use the HouseCanary Service. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the HouseCanary Service, if any, which HouseCanary Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the HouseCanary Service, to provide customer service and to maintain and improve the HouseCanary Service.
We do not knowingly collect personal information from children under 13, or allow them to create an account for the HouseCanary Service. We take children's privacy seriously, and encourage parents to play an active role in their children's online experience at all times.
We use your personal information to provide the HouseCanary Service (including appraisals) to you and those persons on whose behalf you are submitting information (including, but not limited to, approved financial institutions, real estate purchasers and investors, and other third parties), to send communications to you about new services, features, or enhancements to the HouseCanary Service that may be of interest to you and to handle your customer service questions or issues. We will also share the personal information we collect from you under the following circumstances:
You may update or delete your personal information or modify your account preferences for the HouseCanary Service by accessing the account interface provided through the HouseCanary Service. Please note that if you disable your account, we will keep your email address and submitted content on file and we may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities. In addition, you may not have the ability to remove certain submitted content (including submitted content uploaded as part of an appraisal) once uploaded through the HouseCanary Service. For clarity, once any of your information or other submitted content is included within a completed and submitted appraisal or any other product or service generated by or through the HouseCanary Service, it will not be able to be changed or removed.
If you no longer want to receive our emails or other announcements, you may unsubscribe by following the instructions provided through the HouseCanary Service. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.
The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the HouseCanary Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.