HouseCanary.com California Privacy Policy

Last modified on January 1, 2020


We recognize we have a responsibility to respect your privacy and are committed to informing you about your privacy rights and the information we collect from you from the HouseCanary.com website and any other, products, services or applications made available by us. The California Consumer Privacy Act of 2018 (the “CCPA”) is a California law that gives California residents (“consumers”), the right to learn about and control certain aspects of how a business handles the personal information that a business collects about them. For purposes of this addendum, HouseCanary, Inc., is referred to as “we”, “us” or “our”. Pursuant to the CCPA, effective January 1, 2020, consumers whose personal information have been collected by us, have certain rights, including:


Your personal information under the CCPA:

Categories of personal information under the CCPA What we collect Why we collect that information
Identifiers We may collect your:
– Name
– Email address
– Phone number
We collect this information to perform services, which includes maintaining or servicing accounts, providing customer service, for product development, and in order to market current and future offerings.
Personal information described in California Civil Code section 1798.80 We may collect your:
– Name
– Email address
– Phone number
We collect this information to perform services, which includes maintaining or servicing accounts, providing customer service, for product development, and in order to market current and future offerings.
Protected classifications under California or federal law We do not collect this information. Not applicable.

We disclose personal information for business purposes only.


Your rights under the CPPA:

Right to Opt-Out of Sale of Your Personal Information

Consumers have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, inform the consumer of what has been collected about them and who it has been sold or disclosed to. Consumers also have the right, at any time, to direct a business that sells personal information about them not to sell their personal information.

Right to Access / Data Portability

Consumers have the right to request that a business that collects personal information about them disclose the following: (1) The categories of personal information it has collected about that consumer; (2) The categories of sources from which the personal information is collected; (3) The business or commercial purpose for collecting or selling personal information; (4) The categories of third parties with whom the business shares personal information; (5) The specific pieces of personal information it has collected about that consumer.

Right to Deletion

Consumers have the right to request that a business delete any personal information about them. However, there are exceptions to this rule. For example, a business does not have to delete information if it is necessary to: a) complete a transaction; b) prevent illegal activity; c) exercise free speech; d) comply with a legal obligation; e) identify or repair errors that impair functionality; or f) otherwise use a consumer’s personal information, internally, that is compatible with the context in which the consumer provided that information.

Consumer request process:

  1. You may submit a Verifiable Consumer Request by calling us toll free at (855) 218-9597, or by clicking either of the links listed above or here.
  2. We will reach out within 10 days to confirm that we have received your request.
  3. We will then take steps to determine whether your request is a valid Verifiable Consumer Request. If you have an account, we may ask you to login to confirm this information. We will not ask you to create an account if you do not already have one. We will only ask for information that is reasonable in light of the nature of your request.
  4. When you submit a request for access:
    1. Within 45 days, we will provide you with a copy of the information listed in “Right to Access / Data Portability,” above, by mail or electronically. To the extent possible, this information shall be provided in a portable and useable format.
    2. In the event we need additional time, we will inform you within the initial 45-day period of our need for an additional 45 days (for a maximum of 90 days between request and provision of information).
    3. We are not required to provide personal information to a consumer more than twice in a 12-month period.
  5. When you submit a request for deletion:
    1. If you have an account, you can log in to request deletion.
    2. For consumers that do not have an account, we have created a two-step process for responding to requests for deletion. After you submit the initial request, we will ask that you separately confirm that you would like your information deleted.
    3. If your request does not fall within one of the exceptions to deletion listed in “Right to Deletion,” above, we will confirm deletion within 45 days. If we are not required to delete your account, we also let you know within 45 days.

Questions:

If you have any questions about this California Privacy Rights, or any of our privacy practices, please reach out to us at [email protected].

See what HouseCanary can do for you

Let’s start the conversation about what you can accomplish with HouseCanary’s industry-leading residential real estate software and services.
We build groundbreaking technologies to improve and accelerate residential real estate operations.