HouseCanary, Inc. (“HouseCanary” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using HouseCanary’s ComeHome websites at https://www.comehome.com and our Co-branded Sites (the “Sites”), from purchasing products and services from us or engaging with our content, or by use of any of our services (collectively with the Sites, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.
By using or accessing our Service in any manner, you acknowledge that you accept the practices and policies outlined below and in our Terms of Use, and you agree that we will collect, use and share your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.
We may work with other companies to provide you with content or services on a joint or co-branded basis (a “Co-branded Site”). At a Co-branded Site, you will see both ComeHome branding (e.g., ComeHome’s name and/or logo) and the branding of the co-branding party (e.g., the co-branding party’s name and/or logo). By visiting or using a Co-branded Site, you are providing and consenting to provide and are transmitting personal information to us and to the co-branding party.
We may collect the following categories of personal information (a) directly from you (such as when you create an account or contact us), (b) from the device and browser that you use to access the Service, and (c) from cookies and similar technologies.
Identifiers
We may collect your first name, last name, email address, account password, and phone number.
Commercial Information
We may collect information concerning real property or neighborhood characteristics or related data.
Inferences
We may collect and make certain inferences about you based on your search and browsing history or your favorite properties listed on the Service.
Device Information
We may collect device information when you visit our Sites. Device information may include your device type, browser type, online and/or unique identifiers, IP address, domain names, access times, and geolocation information.
Internet Activity
We may collect information concerning your interaction with the Sites, including when you access the Sites and your browsing activity on the Sites (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Sites’ hosts or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Sites.
You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to register an account for you or respond to your requests.
We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes (as discussed in more detail below). Cookies on the Sites are generally divided into the following categories:
Strictly Necessary Cookies
These are required for the operation of the Sites. They include, for example, cookies that enable you to log into password-protected portions of the Sites. These cookies are session cookies that are erased when you close your browser.
Analytical/Performance Cookies
These allow us to recognize and count the number of visitors to the Sites and understand how such users navigate through the Sites (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). We also use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.
Functional Cookies
These improve the functional performance of the Sites and make them easier for you to use. For example, cookies are used to remember that you have previously visited the Sites and asked to remain logged into them (e.g., this saves your username). These cookies qualify as persistent cookies because they remain on your device for use during your next visit to the Sites. You can delete these cookies as detailed below. You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Sites, however, you might not be able to access or use important functions or features of our Sites, and you may, for example, be required to re-enter your log-in details.
Do-Not-Track Signals
At this time, we do not recognize automated “do-not-track” browser signals.
The Service is not intended for users under the age of 16 and HouseCanary does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
We collect and use your personal information for the following purposes:
- Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;
- Managing our relationship with you, and responding to your inquiries or requests, and requesting feedback;
- Providing relevant promotional materials or other marketing;
- Administering promotions, events, or surveys;
- Verifying your identity;
- Analyzing use of the Sites;
- Keeping track of login names and passwords;
- Keeping track of click stream data;
- Personalizing the Sites (e.g., name automatically appears on the Sites);
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
- Complying with legal and regulatory obligations.
We may share your personal information with the following third parties:
Service providers, including hosting, technology, analytics and communications providers and security and fraud prevention consultants. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.
Co-branding parties, if the website you visit or use is a Co-branded Site.
Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.
If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the “Unsubscribe” link in the relevant communication. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account. By logging into your account, you may view, update, and/or delete certain information associated with your account (e.g., name, email address, and phone number). You may also view, update, and/or delete this information by submitting this form or by contacting us at the contact information in the How to Contact Us section below. We may request that you verify your identity by providing us with your name and email address. You may also request that we delete your user account.
We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information in the How to Contact Us section below.
For residents of California, this section describes how we collect, use, and disclose, (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section Information We Collect above.
We collect this personal information, as further described in the Our Use of Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.We may disclose personal information to the categories of third parties listed above in the section Our Disclosure of Personal Information. Below, we have provided more detail regarding the ways in which we disclose information for a business purpose.
Disclosure of Information for a Business Purpose
To manage our business and provide services to you, we sometimes share personal information with third parties. These third parties cannot further collect, sell, or use the personal information we share with them except as necessary to perform our purposes, as instructed by us.In the past 12 months, we may have disclosed the following categories of personal information to Service Providers for our operational business purposes: Identifiers, Commercial Information, Inferences, Device Information, and Internet Activity.
Your Rights
Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. You have the right to access a copy of the categories and specific pieces of personal information about you that we collect, use, disclose, and/or sell, and the right to ask us to delete or anonymize your personal information, subject to some exceptions. You also have the right to opt-out of the sale of your personal information. Finally, you have the right to be free from discrimination for exercising your rights.
If you wish to exercise the right to access or delete your information or have any questions or concerns regarding the processing of your personal information, please submit your request by completing this form or by contacting privacy@housecanary.com with the subject line “California Privacy” so that we can get your email to the right team. We will respond to your request consistent with applicable law. Please note, however, before we will be able to process your request for access or deletion of personal information, we will need to properly verify your identity for security purposes. If we possess appropriate information about you (e.g., name, email, address), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.
For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Sites to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.
This Privacy Policy is effective as of the date at the top of this policy. HouseCanary has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.
If you have any questions about this Privacy Policy or our Service, please contact us at privacy@housecanary.com.
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